Get Shipping Protection

SHIPPING PROTECTION

 

We want your order to arrive safely and on time. To give you peace of mind, we offer Shipping Protection at checkout. This small additional fee covers issues like lost, stolen, or damaged packages so you're always protected.

 WHAT'S COVERED

With Shipping Protection, your order is covered if:

  •  Your package is lost in transit.

  •  Your package is stolen after delivery.

  •  Your items arrive damaged.

If any of these occur, we’ll replace your order at no additional cost.

 WHAT'S NOT COVERED

Shipping Protection does not cover:

  •  Incorrect addresses entered at checkout.

  •  Packages marked as delivered but delivered to the wrong address due to carrier error (contact the carrier directly).

  •  Delays caused by customs, natural disasters, or other factors outside our control.

CLAIM REQUIREMENTS

  1. Contact info@kovaine.com within 5 days of the delivery issue.

  2. Include your order number and any relevant details (e.g., photos of damage, tracking info).

  3. Expect a review of your request and system will work to resolve it.

 WITHOUT SHIPPING PROTECTION

If you do not add Shipping Protection at checkout, KOVAINE is not responsible for lost, stolen, or damaged packages once they are handed off to the carrier.

 PEACE OF MIND AT CHECKOUT

For just a small fee, Shipping Protection ensures you can shop with confidence—knowing your order is fully backed from checkout to delivery.

WAYS TO SPEND CREDIT

Earning enough credits allows you to redeem them for exclusive discounts!

Ready to redeem rewards? Once you build up your desired number of credits, you can redeem them and apply it to your next order.

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FAQ

For every purchase order at KOVAINE, you will earn 10% cashback credits. View all the ways to earn credits on our rewards page. Please note that you must be logged into your KOVAINE account at checkout in order to collect credits on your KOVAINE order. Credits cannot be added after an order is placed.

Once you complete the order, please allow 24 hours, from when your order ships, for your credits to appear in your KOVAINE account.

Redeeming your hard-earned credits is easy! Simply log into your account, come back to this page, and you will see a new section where you can redeem your available credits.

Yes, you will be able to use a redemption code and a qualifying discount code together.

Disclaimer: You can not use multiple discount codes on a single order, but can use multiple redemption codes in a single order.

Sign in to your KOVAINE account and view the rewards page to view what tier you fall under.

Unfortunately not, you would start earning credits from the date you signed up to the rewards program.