GDPR

 

GDPR COMPLIANCE

 

At KOVAINE, we value your privacy and are committed to protecting your personal data. This page explains how we comply with the General Data Protection Regulation (GDPR) and your rights as a customer in the European Union (EU) and European Economic Area (EEA).

 What Data We Collect

When you shop with KOVAINE, we may collect:

  • Personal Information: Name, email, shipping/billing address, phone number.

  • Order Information: Products purchased, payment details (processed securely via third-party providers).

  • Technical Information: IP address, device type, browser information, and cookies.

 How We Use Your Data

We use your personal data to:

  • Process and deliver your orders.

  • Provide customer support and respond to inquiries.

  • Improve our website and services.

  • Send marketing emails (only if you opt in).

  • Comply with legal obligations.

 Lawful Basis for Processing

Under GDPR, we process your personal data based on:

  • Contract: To fulfill your orders.

  • Consent: For marketing communications.

  • Legal Obligation: For tax, accounting, and regulatory compliance.

  • Legitimate Interests: To improve our store and customer experience.

 Sharing Your Data

We share data only with trusted partners necessary to run KOVAINE:

  • Production Partners (for order fulfillment).

  • Payment providers (Shopify Payments, PayPal, etc.).

  • Analytics and marketing partners (only if you consent).

We never sell your personal data.

 Your GDPR Rights

As an EU/EEA customer, you have the right to:

  • Access your personal data.

  • Correct inaccurate or incomplete data.

  • Request deletion of your personal data.

  • Restrict or object to certain processing.

  • Data portability (receive a copy in a structured format).

  • Withdraw consent at any time (for marketing or cookies).

 Data Retention

We retain your personal data only as long as necessary to fulfill your order, provide services, and comply with legal obligations.

 Cookies & Tracking

KOVAINE uses cookies and similar technologies to enhance your experience, analyze traffic, and personalize content. You may manage or disable cookies through your browser settings.

 How to Exercise Your Rights

To make a GDPR request, please contact us:
info@kovaine.com

You can expect a response within 30 days of receiving your request.

 Security of Your Data

We use industry-standard encryption, secure hosting, and limited access controls to protect your personal information.

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WAYS TO SPEND CREDIT

Earning enough credits allows you to redeem them for exclusive discounts!

Ready to redeem rewards? Once you build up your desired number of credits, you can redeem them and apply it to your next order.

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FAQ

For every purchase order at KOVAINE, you will earn 10% cashback credits. View all the ways to earn credits on our rewards page. Please note that you must be logged into your KOVAINE account at checkout in order to collect credits on your KOVAINE order. Credits cannot be added after an order is placed.

Once you complete the order, please allow 24 hours, from when your order ships, for your credits to appear in your KOVAINE account.

Redeeming your hard-earned credits is easy! Simply log into your account, come back to this page, and you will see a new section where you can redeem your available credits.

Yes, you will be able to use a redemption code and a qualifying discount code together.

Disclaimer: You can not use multiple discount codes on a single order, but can use multiple redemption codes in a single order.

Sign in to your KOVAINE account and view the rewards page to view what tier you fall under.

Unfortunately not, you would start earning credits from the date you signed up to the rewards program.